Refund Policy

Returns & Refunds policy:

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for cancelling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail:

sales@jilpharfurniture.com

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

 

• If you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 7 days; provided the product is unused and returned in its original condition. Unfortunately, no unwrapped beddings will be accepted. Do remember to bring along your original payment receipt as well, so we can track your purchase.
• Assembled products cannot be exchanged unless it is a manufacturing defect. Jilphar Furniture reserves the right to determine this.
• Refunds will be done in the same mode of payment as was used during your purchase.
• If an item is found faulty, you have 3 days to request a repair/refund/return/exchange or cancellation.
• After the receipt of the returned order, we will Refund the cost of the purchased Products within 7 days via bank transfer. Refund will be done on the same card that was used while purchasing the products online.
• You may also cancel your Order if the Products are damaged faulty or not as described, in such case we would refund the delivery cost as well, If you paid any.

 

 

 

 

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days.
• The goods are in the original packaging and in good condition.
• Any items returned with scuffing, scratches, dents, any type of damage and visible signs of wear will not be accepted.
• Customize items can’t be exchanged or returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: Jilphar Furniture Industrial Area 4, Sharjah UAE_____

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail:

sales@jilpharfurniture.com

Phone: +971-050-1866884

 

Jilphar furniture Industry LLC